Refund policy

30-Day Guarantee

We want you to love your ShiftSnug. If you're not happy, contact us within 30 days of delivery at shiftsnug@gmail.com with your order number and we'll help you with a return, replacement or refund.

Returns

Items should be unused, clean and in their original packaging. Once we approve your request we'll send you return instructions. Please don't send items back without contacting us first.

Faulty or damaged items

If your item arrives damaged or stops working, email us with a photo or short video and we'll send a replacement or issue a refund. This doesn't affect any rights you have under the consumer laws of your country.

Refunds

Approved refunds are issued to your original payment method within 5-10 business days of approval. Your bank may take a few extra days to show it.

Shipping Protection

If you purchased Shipping Protection and your parcel is lost, stolen or arrives damaged, contact us and we'll reship or refund it.

1-Year Warranty (if purchased)

If your pad stops working from normal use within 1 year of delivery, email shiftsnug@gmail.com with your order number and a photo or short video, and we'll send a free replacement.

Add-on refunds

If you added Shipping Protection or the 1-Year Warranty and didn't want it, email us before your order ships and we'll refund it.